Shipping and Returns Information
I'm afraid that I'll no longer be taking orders from the EU - due to multiple different packaging laws and fees, plus unreliability of some country's postal services I've decided to no longer offer shipping to certain countries.
Processing time:
Made to order and custom items usually have a 2-3 week turnaround (not including shipping times). If you need your order by a certain date, add it into the ‘additional info’ at checkout, or on the contact form.
Estimated delivery times:
All orders are sent via Royal Mail, and have tracking.
Outside of the UK - 7-10 working days
UK- 2-3 working days
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale